These terms of service are designed to protect our clients, staff and the company. It is our aim to be as fair as possible.
All clients must read these terms before they make a booking. By completing a booking form and making a deposit payment you agree to fulfil your obligations under this agreement. If you have any questions please don’t hesitate to contact us.
All Star Parties (hereafter know as ‘All Star Parties, ‘us’ , ‘we’, ‘our’, ‘ourselves’, or ‘the company’) is a children’s disco service provider (Mobile Dj). The scope of our services are outlined on our website and may change on an ongoing basis.
You, the person booking our services, (here after referred to as ‘the client’, ‘You’ or ‘I’) accept to be bound by the full term of use outlined below.
Please note that by paying the deposit you have agreed to these terms and conditions.
Booking Parties
- Parties are confirmed on a ‘first come, first served’ basis and are subject to availability.
- Parties cannot be confirmed without timings and a venue in place.
- All Star Parties is available in three different time slots; 1 hour, 1.5 or 2 hours.
- Full details must be supplied on your booking form, including the full address of your venue and postcode. We cannot take responsibility for late arrival due to the supply of incorrect information.
- Often parents ask about siblings. If the child is over 18 months and under 12 years old then they will be classed as part of the party.
- You must state the estimated number of children who will attend the party. If, at any time after initial contact but before the date of the party you wish to amend this number you must notify us of the revised estimated number.
- It is your sole responsibility to check through all documents forwarded to you from All Star Parties. You must inform us immediately if anything is incorrect.
- Parties attract children from all friendship and family circles and thus often involve a range of age groups. All Star Parties will ask for the average age group expected to attend on the day, and will cater party games and a structure to suit the majority. Please decide which age group you would prefer the party be focussed on, to avoid disappointment on the day.
- By booking a party with All Star Parties you agree that you release us from any liability associated with loss, injury and accidents of any kind. This includes but is not limited to accidents occurring to any adults or children. You also release All Star Parties from any liability associated with accidents or damage caused to furniture, fixtures or fitting or property of any kind not belonging to that of All Star Parties
Payments
- We cannot confirm any party booking until full payment/a 40% non refundable deposit has been made and the booking contract has been signed. Parties must be paid for in full at least 7 days prior to the event. We cannot take final payments on the day or in cash.
- Payment can be made via BACs, Paypal or the online payment portal.
- The price quoted at the time of booking is the price that the company (All Star Parties) and the consumer (you) agree upon and must be paid as such.
- If you would like your party to be a joint party there will be an extra charge of £10 per birthday child.
Additional Information
- You must notify your Party Host of any disabilities, allergies, phobias or injuries the children may have.
- It is the client’s responsibility to check that all children attending are not allergic to any types of sweets prior to the party. The Party Host should be made fully aware if there is a child with allergies, however, it is ultimately the client’s and parent/guardian’s responsibility to make sure the child with allergies does not eat or touch the sweets provided by the Party Host.
- Quite often the sweets we hand out have gelatine in them or chocolate coins. We ask that parents make their children known to us at the beginning of the party if their child has sensitivities and/or doesn’t eat gelatine/chocolate so we do not inadvertently compromise their wellbeing. However, it is the responsibility of the parents/carers to ensure that children do not eat sweets & chocolates, and are safe with wrappers etc.
- If any children attending the event have Special Needs which may affect their ability to take part in the event it is important that you must provide us with full details at least 7 calendar days before the event so that we are able to make any reasonable adjustments. You are responsible for ensuring that such children are able to safely attend and engage in the event;
- The party hosts will bring a range of suitable party music with them to the party. Should you have any special music requests we will endeavour to fulfil these, but cannot guarantee them.
On the Day
- All Star Parties is not responsible for any unruly behaviour during the party
- In exceptional circumstances, your party host may ask the parent/carer to speak with any party guests that they feel are behaving in an unacceptable manner. The party host reserves all rights to ask the parent/carer to exclude the guest from the party area should they feel it is necessary. Children and their actions remain the full responsibility of their parents/guardians.
- All parties last 1 – 3 hours depending on the time & date of the party. This is indicated on your receipt or confirmation email. Should you arrive late we cannot guarantee that your party can be extended.
- All parties take place in different spaces, with a different audiences and different conditions. Because of this music, prizes, sound systems, props and equipment may vary between parties. We ask for your assistance in making yourself available during the party to talk to us about any changes, as necessary. This way we can ensure the party is in line with your expectations given the conditions on the day.
- Due to Health and Safety, Party Hosts can only be responsible for a maximum of 30 Children. You agree to the maximum number of children being no more than 30 at your party.
- If the Party Host finds there are more then 30 children on the day of the party, the party hosts reserves the right to discontinue if they feel it puts the children at serious risk.
- Our Party Host will carry out a Visual Risk Assessment prior to the start of your party and reserve the right to discontinue if they feel the venue puts the children at serious risk. It is the ultimate responsibility of the party booker to choose an appropriate venue
- There must be at least 2 adults present during party and the safety of all guests is the sole responsibility of the parents/carers, who must be 18 years or above this includes supervision of exits and that children only leave the party with their own parents or guardians. Our party host’s responsibly is strictly limited to the supervision of party activities provided by All Star Parties
- Your party host can withdraw activities if they feel the venue space, flooring or number of children make the activity unsafe.
- We require a 13amp socket for our equipment and a suitable sized and cleared area for the entertainment.
- There must be a parking space provided for the Party Host with a maximum 5 minutes walking distance to the venue. The client understands that if there is not a parking space within a maximum 5 minutes walking distance provided, and All Star Parties have not been notified of this, that the extra time to unload equipment and set up may result in a delay to the party start time.
- The party his not responsible for delays in access to the venue or entertainment area & for any power failure beyond his/her control. If the venue is not on the ground floor, extra time may be required to set up. The client must inform the party host if extra time may be needed. In the unlikely event the party host is delayed from starting the party due to events beyond the party hosts control, the client is still liable for the full fee.
- Please check your phone on the party day near your party time in case the party host is struggling to find you.
- The client is responsible for ensuring that they have obtained all of the necessary permits and/or permissions for hosting an event, at their chosen venue.
- Please note All Star Parties does not take responsibility for children causing damage to a venue or any property that the party is held in
Cancellations, refunds and rescheduling
- All deposits are non-refundable.
- Please notify us as soon as possible if you need to cancel or transfer your booking. Cancellations MUST be made at least 14 days BEFORE your event to receive a full refund (less the deposit which is non refundable)
- All cancellations made 7 days prior to your party will result in the total amount being forfeit.
- In no instance will All Star Parties accept cash payments on the day.
- Failure to pay for your party in advance will result in the cancellation of the booking.
- Any change in date made 7 days prior to the event will be treated as a cancellation and the full amount will therefore be forfeit
- Rescheduling parties are subject to availability & our discretion – in the case of a child being seriously ill or incapacitated,
- In the event of adverse weather, serious illness or unforeseen circumstances on our part, we reserve the right to cancel the event and offer an alternative date. In the very unlikely event that this does happen, we will give you as much notice as possible.
- In the unlikely event that refunds or compensation is requested, you accept that any refunds or compensation given, will be limited to the total value of the cost of hiring our services.
- Our themed parties are a tribute to the original, and for trademark & copyright purposes
- We cannot be responsible for not being able to provide activities that require electricity, due to power failures or tripped circuits at the venue we are operating in.
- If any child/ren or you or any other adult(s) at your party negligently cause damage to equipment or other property belonging to us, you must reimburse us for the cost of repairing/replacing the equipment or property up to a maximum total amount of £1,000 for all items.
- You accept that All Star Parties assumes no responsibility for providing first aid or first aid provision during the party, and you take full reasonability for this.
- Ensuring that any balloons in the room are tied up and not on the floor (until the disco games)
- Our parties are very interactive, and by providing a space where the children can focus you will ensure that they are able to have the best possible time!
- Keeping the party space nice and clear for all of our games!
- If other entertainment is booked for the children or there are other distractions, e.g. bouncy castles, soft play, toys, uncovered food, All Star Parties advise for them to be removed while the party entertainment is running. If not, the client understands that children may be distracted by the other items and therefore not be with the Party Host.
- Appropriate refreshments for the Party Host if he/she is present for longer than 1.5 hours for the event (including time engaged in parking, unloading, setting up/packing up equipment) unless, where such refreshments cannot be provided, you have notified us at least 48 hours before the event so that the Party Host can make other arrangements;
- We would be grateful if you could complete a party questionnaire at the end of your party with your comments. We may also email you to confirm the feedback you have given. If you have any problems during your party it is important you speak to the Party Host immediately to enable swift resolution.
- We may occasionally take photographs for our Facebook page and website, please let us know at the time of your party if you do not wish for us to do so.
- Our Party Hosts, have held CRB/DBS checks within the last 5 years although it is not a legal requirement for party hosts to have a CRB/DBS. However, please feel free to ask if you would like a more recent check, a charge may apply.
Copyright © All Star Parties 2019
